Contact Support
Expected Response Times
Last updated: June 20261 min read
We aim to respond to all support requests promptly. Here's what to expect:
- Standard plan: response within 1 business day
- Family plan: priority support — response within 4 business hours
- Critical issues (data loss, account access): response within 2 hours on any plan
- Business hours: Monday–Friday, 9am–6pm ET
Tip:Include your account email, a description of the issue, and any screenshots when contacting support. This helps us resolve your issue faster.
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